Program Guidance

1. Client File
2. Case Triage
3. Volunteer Case Managers
4. Client Satisfaction Survey
5. Case Transfer
6. Client Outreach
7. Counting KAT Case Managers
8. Valuing Services
9. Tracking Services Guidance
10. CAN Clean Data
11. Case Management vs. Service Provider
12. Case Closure
13. Inactive ("lost") Cases
14. Program Management with CAN
15. Program Closures
16. Long Term Recovery Committee (LTRC)
17. Resource Database
18. HRP-Katrina Aid Today Joint Guidance
19. Needs Met Assessment
20. Preparing for Program Closures
21. HUD Disaster Housing Assistance Program (DHAP)
22. Reopening Case Mgmt Cases
    

Program References

• UMCOR-Katrina Aid Today Case Management Manual
• TSA Goods Value Guide
• KAT Entry in CAN Guide
• Social Security Number Advisory
• CAN Duplicate Record Advisory
• Affiliated Agency ID Advisory
• Client File Checklist
• Client File Audit Form
• Prompts for Case Closure
• Service Values Advisory NEW!”
• How to Create a KAT Caseload Report
• Decision Tree for Reopening Cases Part 1    |   Part 2
• UMCOR-KAT Questions and Answers